Executive Housekeeper
Location: Cape Town City
Industry: Facilities & Hospitality Support Services | Experience: 5–10 years
Type: Full-time | Environment: High-performance, service-focused, fast-paced

About the Role
We’re looking for an Executive Housekeeper to join a dynamic cleaning and facilities services team operating in a hospitality-focused environment. If you're a hands-on leader who thrives on delivering excellence, building strong client relationships, and managing teams with professionalism, this role is for you.
You’ll be responsible for the efficient supervision and direction of all site activities, ensuring high standards, customer satisfaction, and compliance with company values and objectives.

Make an impact where service meets leadership. Build your career in a business committed to excellence and growth.

What You’ll Be Doing
• Develop and maintain strong client relationships, acting as a key liaison
• Ensure SLA delivery, quality assurance, and ongoing client feedback
• Conduct regular site inspections and client feedback meetings
• Resolve complaints efficiently and escalate when needed
• Guide and support team training, conduct performance reviews, and manage staffing levels
• Monitor operational costs, consumables, equipment needs, and wage spend
• Uphold health and safety compliance (OHS), conduct audits, and ensure incident reporting
• Drive performance culture through coaching and feedback
• Contribute to new business leads and upsell opportunities
• Maintain confidentiality and align operations with company policies

What You’ll Need
• At least 5 years’ experience in a leadership or housekeeping role (preferably in hospitality or cleaning services)
• Strong communication, people management, and client-facing skills
• Knowledge of SLA management, OHS compliance, budgeting, and operational processes
• A natural leader who is proactive, organized, solutions-driven, and committed to quality
• Understanding of South African labour and health & safety legislation
• Relevant qualifications in hospitality, facilities management, or similar (advantageous)

What’s In It for You
• Join a respected service provider operating nationally
• Take ownership in a high-visibility role at a flagship hospitality site
• Work in a team that values performance, integrity, and service
• Grow your leadership and client management skills
• Competitive salary: R35 000 to R45 000 based on experience and qualifications

A Few Things to Know
• This is a fast-paced role requiring initiative, professionalism, and strong people management
• You’ll need to manage rosters, performance, and site resources effectively
• The site operates under strict hygiene and health protocols, including Covid-19 compliance

Ready to Apply?
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If you don’t hear from us within 3 months, your application was not successful. However, we may contact you for other roles in the future (with your permission).

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