Operations Manager
Location: Milnerton, Western Cape
Industry: Facilities & Cleaning Services | Experience: 5 - 10 years
Type: Full-time | Environment: High-performance, people-centric, client-driven

About the Role
We’re looking for an Operations Manager to lead service delivery and drive customer satisfaction across multiple client sites in the Western Cape. This is a fast-paced, hands-on role for someone who thrives on achieving operational excellence, building strong client partnerships, and leading high-performing teams.
You’ll play a pivotal role in managing people, performance, and profitability—ensuring service contracts run smoothly while continuously improving quality, compliance, and results.

Make your mark where leadership meets service delivery. Grow within a values-based organization that prioritizes excellence.

What You’ll Be Doing
• Lead and supervise all daily contract operations with focus on client satisfaction
• Build and manage strong supplier and client relationships
• Oversee new site launches, transitions, and contract handovers
• Monitor delivery of SLAs, cost management, and service quality
• Ensure prompt resolution of issues and proactive client engagement
• Manage operational budgets, wage control, and resource planning
• Conduct regular audits and risk reviews to meet H&S compliance
• Perform leadership duties such as staff reviews, performance discussions, and team development
• Collaborate with management on strategic planning and reporting
• Identify growth opportunities through upselling and relationship development

What You’ll Need
• Minimum 5 years’ experience in operations or facilities management (preferably in cleaning or hospitality support services)
• Strong leadership, resource planning, and client-facing capabilities
• Solid understanding of budgeting, contracts, SLAs, and cost controls
• In-depth knowledge of South African H&S legislation and compliance
• Ability to develop teams, manage performance, and promote accountability
• Experience in forecasting, reporting, and delivering business KPIs
• A proactive, reliable, and solutions-driven approach
• Relevant management qualification (advantageous)

What’s In It for You
• Lead operations for a national leader in cleaning and support services
• Make an impact through operational transformation and service excellence
• Be part of a collaborative, values-driven culture
• Competitive package: R30 000 CTC (includes 5.25% Provident Fund contribution)
• Long-term growth potential with leadership development

A Few Things to Know
• This role involves overseeing multiple sites, teams, and operational portfolios
• You’ll need to manage both daily operations and strategic reporting
• You’ll be responsible for ensuring site compliance with Covid-19 and safety protocols

Ready to Apply?
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